Hotel & Hospitality IT Support

Reliable, 24/7 IT Solutions for Seamless Hotel & Hospitality Operations

LONDON PADDINGTON-BASED

Situated near all major Paddington hotels, we provide fast, reliable on-site support whenever you need it.

With over 20 years of experience in providing reliable IT support, Knowall IT specialises in delivering seamless, secure, and efficient technology solutions for the hospitality industry. We ensure your hotel’s IT infrastructure is always running smoothly, enabling you to focus on what matters most—providing an outstanding guest experience.

Experienced IT specialists with in-depth hospitality technology expertise.
Smooth integration for PMS, POS, and booking engines.
Proactive protection with firewalls and 24/7 monitoring.
Reliable, fast, and secure WiFi solutions to meet guest expectations.
Comprehensive support for kiosk check-in systems and hotel hardware.
Support for CCTV and in-room entertainment.

Get in touch

Sylvester

Have a question?
Fill out the form below and I'll get back to you within the next hour.

Thank you

Support Features

Reliable Technology Platform

A dependable IT infrastructure, managed by experts, ensuring your hotel’s systems remain secure and efficient, helping you protect both revenue and reputation.

Comprehensive IT Infrastructure Support

From servers to networks, we offer end-to-end support, keeping your hotel's critical systems running smoothly.

Application Integration & Support

We manage and optimise the performance of your hotel’s applications, ensuring seamless integration and addressing issues directly with vendors when necessary.

CCTV & Entertainment Support

Reliable integration and maintenance for security and in-room entertainment systems.

Advanced Network Security

Stay ahead of cyber threats with regular updates, firewalls, and advanced security systems designed to protect your hotel’s sensitive data and ensure your network’s safety.

End-User & Desktop Support

We provide support for your hotel staff, ensuring their devices are running smoothly, keeping them productive and able to focus on providing excellent service to guests.

24/7 Monitoring & Rapid Response

Our proactive support includes round-the-clock monitoring to spot potential issues and resolve them quickly, ensuring minimal impact on your operations.

Transparent Reporting & Communication

You’ll always know the status of your IT infrastructure with regular, clear updates, and open lines of communication to keep you informed and confident in our support.

We’ll work alongside you to develop a tailored IT roadmap that drives business efficiency and strengthens security for your hospitality operations.

Our proactive approach ensures quick, responsive assistance for day-to-day IT needs, backed by 24/7 network security monitoring, dedicated helpdesk support, and expert Cyber Security consulting.

Our all-inclusive IT support and network security service acts as your dedicated IT department, taking full ownership of your technology for a fixed monthly fee. This proactive service identifies and resolves potential issues before they impact your hospitality business. Additionally, we collaborate closely with your management team to align IT strategy with your goals, enhancing both operations and the guest experience.

Our Brochure Get in Touch

Why Knowall

24/7 proactive Monitoring and unlimited support

With our around-the-clock proactive monitoring and unlimited support, you can always depend on our team of experts. Rest easy knowing your IT infrastructure is well-managed, freeing you from IT concerns.

Reduce costs with a fixed monthly fee

Knowall provides IT support services for a fixed monthly fee, allowing you to budget accurately and avoid unexpected costs. This fee is often lower than the expense of hiring a full-time IT employee.

Proven Knowall’s expertise

Our team of experts will help you choose and implement the right IT solutions for your business needs. We resolve technical problems quickly and effectively, enhancing productivity and efficiency, and saving you time and money.

Have a question?

Speak with Sylvester

We're here to help with all your IT needs. Whether you have questions about our services, need technical support, or want to discuss how we can assist your business, our team is ready to assist you.

Our Brochure Get in Touch

Frequently Asked Questions

Find answers to your questions about our Hotel IT Support services and discover how we can help you enhance your guest experience, optimise your hotel's technology, and ensure seamless support and security for your operations.

What IT support services do you offer for hotels?

We offer a comprehensive range of IT services including 24/7 helpdesk support, network monitoring and security, server management, application support, guest WiFi solutions, and proactive cyber security consulting.

How can your IT services improve my hotel’s guest experience?

Our IT solutions ensure fast, reliable WiFi, seamless integration of hotel systems (like PMS and POS), and secure guest data management, providing a hassle-free digital experience from check-in to check-out.

Do you provide on-site support for hotel IT issues?

Yes, we offer on-site support when required, ensuring that any critical IT issues are addressed quickly. Our team is based in London and can respond to your needs in a timely manner.

How do you ensure the security of my hotel’s network and guest data?

We implement and maintain robust security protocols including firewalls, regular software updates, intrusion detection systems, and 24/7 monitoring to protect both your network and sensitive guest data.

How do you support CCTV and in-room entertainment systems?

We provide full support for CCTV security and in-room entertainment systems, ensuring reliable performance, seamless integration with your hospitality IT infrastructure, and ongoing maintenance to enhance guest safety and experience.

Can you help integrate CCTV and entertainment systems with our hotel network?

Yes, we ensure CCTV and in-room entertainment systems integrate smoothly with your network, providing secure, high-performance connectivity and remote monitoring options for efficient management.

What’s the cost of your IT support services?

Our IT support is offered on a fixed monthly fee basis, covering all services including network monitoring, security, helpdesk support, and on-site assistance.

Will your services integrate with my existing hotel systems?

Yes, we work with a wide variety of hotel management systems (PMS, POS, booking engines, etc.), ensuring smooth integration and seamless operation of your technology.

How do you monitor and address IT issues before they affect my hotel?

We use advanced monitoring tools to oversee your IT infrastructure 24/7, allowing us to detect and resolve potential issues before they impact your hotel.

Can you support all sizes of hotels, from small to large chains?

Yes, we offer tailored IT support for hotels of all sizes, ensuring that your specific needs are met regardless of the size or complexity of your hotel.

Network Management

Knowall will provide comprehensive monitoring of critical systems 24/7 to ensure everything runs smoothly. We will work with you to determine which devices need to be monitored.

BACKUP MANAGEMENT

Knowall will monitor all backups systems for any failures or technical issues. Any alerts are addressed as a matter of priority on a daily basis

DISASTER RECOVERY PLANNING

We will review the current infrastructure with a view to ensuring business continuity

PATCH MANAGEMENT

We will review the existing patch management processes and liaise with vendors to ensure comprehensive firmware and software updates are applied

SITE, NETWORK, HARDWARE AND SOFTWARE AUDIT

Clear communication is at the heart of what we do and we will always be open and honest in our advice

Business Enabler

Let us worry about the IT while you focus on your business

Human Touch

IT Support with a personal approach to customer services

Stay Ahead

Our proactive approach ensures you remain at the forefront of technology

What our clients say

I would like to thank Chris for his patience and support with my sync problems this morning.

Elizabeth

The visit to my office to set up the new computer and navigate the required Applications for my business was done with the utmost professionalism and made very clear and left me with a good feeling wi...

Mark

Moved to write this review after 2 years of Knowall support after exceptional service from Ryan recently. He resolved a major problem quickly and creatively, being extremely proactive assisting with a...

Stella

On a personal level, my dealings with Knowall are excellent, and they are very responsive. They look after our support, infrastructure, purchases, software and upgrades. Would definitely recommend. St...

Iain / Lodge Brothers

Good day Mike I would like to thank you for your support with this audit. The auditor was happy to recommend us for certification, which is an amazing outcome considering it was our first time. We ...

FN / The Flame Lily HQ

Dear Simon

I thought I would let you know what amazing service we had from Chris Fear on Tuesday .He was efficient quick and thorough .

TBC Management

Morning Simon and all, I have been speaking with Mandy this morning as following support received promptly from Chris to rectify my protection software I realised I should have asked him to fix my ...

Sheila / LB

Hi Simon I Just wanted to say a huge thank you for today and hanging in there with with the building IT to complete the job 😅 your ongoing support with the business is appreciated! Ha...

Danni / Danni Asanti

Can I just say “ Thanks” too you and your team for your Help in Moving offices to temporary working It was a Hectic time for all of us All the best

Graham / IBS Blowers

Dear Simon, I just wanted to pass on our thanks, via you, to Paul Fallows, who has consistently gone above and beyond in his dealings with Chelsea Funeral Directors. He is always polite and courteo...

Jonathan / Chelsea Funeral Directors

Hi Simon, Just wanted to let you know that I have had several excellent interactions with your IT support worker Paul. He was very helpful, went out of his way to make me feel as though I am not a...

Chris Miller | Carer Support Worker / Northamptonshire Carers

Sir, I am writing to you as I wish to pass on my thanks for the professionalism of one of your staff, Mr Paul Fallows Althi. I phoned Paul with regards to support with the transfer of document...

Matthew Ellmer / Grenadier Guards

Dear Simon Thank you so much for fixing in my Graphic Card, sorting out the Ethernet connection so quickly when you visited this morning. I thought you would have been taking a couple of hours but...

Mehbs / Sacred Lotus Design

Hi Mike Just wanted to say thanks for all the help and support we've had lately getting up and running with the new hosting service. We've always received high quality assistance and patience whic...

Sam Sherwin / Sherwin Business Systems

It looks as if you have managed the impossible and supervised a fairly painless migration. There’s only one way to achieve that, and that is good planning and hard work. There will still be loads...

Simon.D

I’m delighted with your Sage solution- it’s one of the best tech related business decisions we’ve made. Sage is faster, more reliable and easier to use than it was when we hosted it locally, plu...

Ben Biscoe / Director, Fairyglass Ltd

I have to say the service and the quality of provision/support you provide is exactly what I am looking for in a partner. My expectations are fully met. Keep up the good work!

Ian Cowan / Patrick Parsons

KnowAll IT were recommended to us by our ACT! and Sage consultant as he had other clients who used them. We moved from what was a quite reasonably spec'd AWS (Amazon Web Services) server and immediate...

Tim Edwards / Sure Track

Good morning Simon I hope that this email finds you in great form. I thought that I should drop you a line to let you know how happy I have been with the service provided by Knowall. This is really ...

I thought that I should drop you a line

Dear Michael You have made for very happy Brabazons - can't thank you enough for more-than-excellent service, speed and feed back and very much hope we have not gone onto 'client from hell' list. ...

Cresta

I was really impressed with Bernie and Simon yesterday – so helpful and professional. Just what we've been looking for.

DINTS

I just wanted to let you know that Bernard helped me solve a problem this morning and he did a marvellous job. He got my device working and I am well chuffed. Glad he’s on your team.

Tina / CUF Properties

Knowall are helpful even at the weekend! Their solutions especially Cerberus, keep on working.

Chester Zoo

…may I just take this opportunity to say that it has been a pleasure to have worked with you. (I am at this point very aware that it was of course you guys doing the ‘work’ part!) You have all b...

Martin Brudnizki Design Studio

We found Knowall to have the right balance of telephone support and on site IT Engineers to fix any problems that we have had this year, their technicians are first rate but importantly their remote s...

Marquee Hire

I have worked with Knowall for 8 years now. I continue to use them due to their ability to understand our business needs to supply excellent solutions to support our business processes. Combined with ...

The English National Opera

Having had Knowall manage our IT for several years there was no surprise when they exceeded our expectations with our recent office move, working into the night and on weekends to fit into our tight t...

The Security Watchdog

Thanks for your help today, great service from everyone at Knowall as usual!

West Country Fruit Sales

Knowall IT took over our IT system in July/August last year, when it was decided that we needed to move to the Cloud. It was complicated as many transitions go, we had three different companies sharin...

CUF Properties

Many thanks for all your great work and I very much hope that you are happy with the result as I am. When I have a little more time I would very much like to take you, Sam and Peter Day for a spot of...

Charlie / SGT

View All

IT Support Paddington London
18 Spring Street, Paddington, London, W2 3RA 020 7471 3270 support@knowall.net

LinkedIn / Facebook