Below is a great article on the IT Donut Blog from Michael Thomson who is the Drector of Engineering & Product Management over at Swyx. We all love Swyx at Knowall IT and it’s the only telephony solution we sell and this article will explain just how great Swyx is and that unlike other solutions out there, there are no hidden costs!
http://www.itdonut.co.uk/blog/2011/09/how-avoid-hidden-costs-unified-communications