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Important: Connectivity Issues Affecting a Subset of Clients
October 3rd, 2024
Resolved
We are receiving multiple reports of connectivity issues, across a subset of our clients. Our dia...
Networking connectivity issues
February 12th, 2024
Resolved
Dear Customer, We're reaching out to inform you about ongoing networking connectivity issues affe...
Microsoft 365 bounce back issue
July 18th, 2023
Resolved
RESOLVED M365 has resolved the issue and notified the small set of users that were affected. U...
Intermittent connectivity
May 16th, 2023
Resolved
We have identified the root cause of the issue, there were some low level Denial of Service attacks ...
Microsoft 365 Tenants, sending mails
March 1st, 2023
Resolved
UPDATE - 2nd March 7:29am Emails bouncing to Microsoft 365 recipients [Resolved] Microsoft have ...
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Blog

Latest Post - Strengthen Your Security with Microsoft Data Loss Prevention (DLP)

Your business data is critical. Imagine the consequences of losing it—customer records, financial info, or internal documents. Microsoft Data Loss Prevention (DLP) is designed to help protect this sensitive data, but depending on your license, you might already have access to DLP without even realising it. Are you making the most of it? Let us explain how you can unlock the full potential of DLP to better protect your business. What is Microsoft Data Loss Prevention (DLP)? Microsoft Data Loss Prevention (DLP) is a set of policies and tools integrated into Microsoft 365 that helps organisations discover, monitor, and protect sensitive information. This include...
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Friendly Reminder: Upgrade to Google Analytics 4 before July 1, 2023!
May 19th, 2023
Categories: Tips, Tricks and Tutorials
Friendly reminder that Google Analytics Universal is approaching its end. Starting from July 1, 2023, Universal Analytics will no longer collect web data, which means you'll miss out on crucial insigh...
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What3words – The world map broken up into 3 meter squared tiles
August 16th, 2022
Categories: Tips, Tricks and Tutorials
What3words is a new location concept where the world map has been broken up into 3 meter squared tiles and assigned a unique three word phase. The concept is basically humanising GPS coordinates so...
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Notes to consider when migrating from Google Workspace to Microsoft 365
May 19th, 2022
Categories: Tips, Tricks and Tutorials
The following instructions highlight steps to consider when migrating from Google Workspace to Microsoft 365. If at any stage you do not feel comfortable with performing the following steps – please...
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How to migrate your site to Google Analytics 4
February 24th, 2022
Categories: Tips, Tricks and Tutorials, Web Marketing
A major advantage of a Google Analytics 4 is that you can now tracking across websites and apps that might be connected. Funnelled data into a single property. There is no indication from Google th...
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Did you know we offer multiple partnership schemes?
February 18th, 2022
Categories: IT knowledge base, IT Support, Tips, Tricks and Tutorials
Knowall’s Channel Partnership Programme is all about helping your company to extend and maximize your business opportunities and profits. Provide additional cloud services to you...
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The most overlooked marketing tool – Your email signature
January 27th, 2022
Categories: Tips, Tricks and Tutorials, Web Marketing
Your email signature is way more than just your contact details and a business logo. Many businesses tend to overlook the value of marketing on email signatures. Companies spend th...
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Bring your staff attendance system into 2022 with Attendancebot & Teams
January 10th, 2022
Categories: Remote Apps, Tips, Tricks and Tutorials
The work environment has changed dramatically over the last few years. Covid has definitely accelerated the remote and hybrid work space. With that comes new systems to streamline mundane tasks. At...
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Computer feeling a bit slow? Few tips to speeding your PC up
October 26th, 2021
Categories: IT knowledge base, IT Support, Security, Tips, Tricks and Tutorials
There are several factors as to why your computer might be feeling slow. We'll explain a few reasons why. And how you could speed things up. Not enough RAM -
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Not using a central Lead Management System? Might be time to upgrade to one. Here’s why.
October 20th, 2021
Categories: IT knowledge base, Tips, Tricks and Tutorials, Web Marketing
Lead data is valuable - Regardless of a lead converting or not, capturing this information and the journey is extremely important to your marketing efforts down the line. Having al...
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What is a Mesh WiFi? And do I need it?
October 12th, 2021
Categories: Broadband, IT knowledge base, Tech, Tips, Tricks and Tutorials, WiFi
What is a Mesh WiFi system? Mesh WiFi systems are made up of a group of wireless devices that work together to spread your WiFi network across your office or home reducing any dead zones/spots...
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Windows 11 release date and what to expect
September 24th, 2021
Categories: IT Support, Tech, Tips, Tricks and Tutorials, Uncategorized, Windows
Windows 11 will start to roll out to eligible users from the 5th of October - All users that are using windows 10 currently will have the option to upgrade for free and all new PC's w...
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Why you should be wary of using to many WordPress plugins on your site
September 6th, 2021
Categories: IT knowledge base, Security, Tips, Tricks and Tutorials, Web Marketing, Wordpress
One of the biggest things about Wordpress is the vast number of plugins available to download. You can think of a Wordpress plugin like downloading apps on your iPhone - With a maj...
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What is a remote desktop? And how can it benefit your business?
August 24th, 2021
Categories: Cloud, IT knowledge base, Remote Desktop, Tips, Tricks and Tutorials
Our world is ever changing, and in the past couple years many companies have been forced to move their businesses onto the cloud and allow staff to connect remotely. Today we going to explain (In l...
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Why does my site need an SSL certificate?
August 20th, 2021
Categories: IT knowledge base, Security, Tips, Tricks and Tutorials
You might be thinking - Why does my site need an SSL certificate? What does it do? No matter how simple your site is, if you don't have an SSL certificate associated to it - your s...
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Why training staff on cyber security is important to your business
August 10th, 2021
Categories: Security, Tech, Tips, Tricks and Tutorials
Staff are often the cause of security issues, including costly data breaches. Ensuring employees have been trained to understand and identify security standards, best practices and regulations can be ...
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How to download Windows 11 once it’s available
July 26th, 2021
Categories: IT knowledge base, Tips, Tricks and Tutorials, Windows
Windows 11 will to be releasing this year. And if you're already a Windows 10 user, it will be free to upgrade to Microsoft's newly redesigned operating system. As long as your PC meets certain minimu...
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The new Whatsapp hacking scam – And how to protect your account
May 19th, 2021
Categories: IT knowledge base, IT Support, Security, Tips, Tricks and Tutorials, Uncategorized
In the last few years the the Facebook-owned messaging platform Whatsapp has been in the media for security issues. However there is a new WhatsApp hack doing the rounds. And its stupidly simple to ex...
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Is your WordPress site protected from a Brute Force Attack?
March 15th, 2021
Categories: IT Support, Tips, Tricks and Tutorials, Wordpress
A brute force attack is the most common WordPress attack. It's the equivalent of someone trying every key on a key ring until they pick the correct key. Hackers will run scripts trying multiple combin...
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Secure the Home Office
September 25th, 2020
Categories: Cloud, Data Backups, IT knowledge base, IT Support, Remote Desktop, Tech, Tips, Tricks and Tutorials
Keep your devices up to date Updating and installing the latest patches remains the most important thing you can do to protect a device, whether it is your organisations or your ow...
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Getting through the COVID-19 lockdown and beyond
April 2nd, 2020
Categories: Cloud, IT Support, Remote Apps, Remote Desktop, Tech, Tips, Tricks and Tutorials, VOIP
We’re in this together! So, your mind is spinning with how quick things are changing at the moment - we understand, we’re in this together. Here’s the good news. At Knowall I...
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I’m still on Windows 7 – what should I do?
January 24th, 2020
Categories: IT Support, Tips, Tricks and Tutorials, Windows
Windows 7, which was launched in 2009, has now come to the end of its supported life as of the 14th January 2020. It will not stop working, but it will stop receiving security updates, which will resu...
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Tips for protecting your business against phishing scams – PART 3
January 2nd, 2020
Categories: IT knowledge base, Tech, Tips, Tricks and Tutorials
This weeks post is a continuation of previous weeks Phishing tips and tricks. See last weeks p...
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Tips for protecting your business against phishing scams – PART 2
November 13th, 2019
Categories: Tips, Tricks and Tutorials
This weeks post is a continuation of last weeks Phishing tips and tricks. See last weeks post
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Tips for protecting your business against phishing scams – PART 1
November 4th, 2019
Categories: IT knowledge base, IT Support, Tips, Tricks and Tutorials
Did you know Phishing currently accounts for 90% of data breaches with 30% of Phishing emails being opened? Most of the time these phishing scams can be prevented with a bit of simple know-how. It'...
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iPhone Calenders not synchronising Exchange / Office 365 – due to multiple calenders
February 15th, 2018
Categories: Exchange, Iphone, IT Support, Tech, Tips, Tricks and Tutorials
If iPhone calendars aren’t syncing from the iPhone to Outlook, but they are syncing from Outlook to the iPhone, then the user is not selecting the right calendar when adding an entry. The simplest f...
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Known bug with windows 10 and Remote Desktop (RDS) – Remote Apps – Selected Windows do not respond [FIX]
February 12th, 2018
Categories: Cloud, Remote Desktop, Tech, Tips, Tricks and Tutorials, Windows
[Update 2018/08/30] This has now been resolve, please ensure all windows updates are applied. [UPDATE 2018/07/02] Download the EXE fix ...
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What is a Private Cloud?
August 26th, 2016
Categories: Cloud, IT Support, Tech, Tips, Tricks and Tutorials
Private cloud is a type of cloud computing that delivers similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture. Unlike public clouds, which...
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Sound Issues when Running Swyx and Skype for Business
April 25th, 2016
Categories: Cloud, IT Support, Swyx Telephony, Tips, Tricks and Tutorials, VOIP
Have you experienced sounds issues when running Swyx and Skype for Business side by side? Are you hearing multiple dial tones when answering a call?     Our advice is to:...
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Guide to Upgrading your PC to Windows 10
April 25th, 2016
Categories: IT Support, Tips, Tricks and Tutorials
If you’re currently running Windows 7 or Windows 8.1, you’re eligible for Microsoft’s free upgrade to Windows 10. Windows 10 has now been on the market for a long enough period of time to ensure...
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konftel 300wx DECT Conference Phone Keeps Coming Up With Line In Use
July 7th, 2015
Categories: IT knowledge base, Swyx Telephony, Tech, Tips, Tricks and Tutorials, VOIP
If you're pairing your konftel 300wx DECT conference phone with a Gigaset N300 IP DECT base station in order to make the conference phone connect to a VoIP phone system such as the
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Outlook 2011 Will Not Open On Mac
January 28th, 2014
Categories: IT Support, Tips, Tricks and Tutorials
When outlook 2011 won’t open on a mac How to rebuild your identity database Step 1: Quit all applications You must quit all applications before...
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How To Fix A Corrupt User Profile In Ahsay
January 28th, 2014
Categories: Data Backups, Tips, Tricks and Tutorials
check if the user profile of the affected account (Profile.xml) is corrupted? You can check by opening the Profile.xml file with Internet Explorer, and see if any error is returned. Note: User profil...
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How To Increase DTMF Signal Strength In Swyx 2013
January 7th, 2014
Categories: Swyx Telephony, Tips, Tricks and Tutorials, VOIP
1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click a...
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Microsoft Remote Desktop apps for iOS and Android
October 23rd, 2013
Categories: IT Support, Tips, Tricks and Tutorials
After what seemed like an absurd amount of time, Microsoft has released the first official Remote Desktop client for 
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How To Setup A Blackberry On BES
September 25th, 2013
Categories: IT Support, Tips, Tricks and Tutorials
Blackberry: How to Setup BES. First check Email settings See if there is ...
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Will An Ahsay Restore Overwrite Files
September 24th, 2013
Categories: Tech, Tips, Tricks and Tutorials
When Ashay OBM detects that there is a file with the same name as the restore file, it will automatically prompt the user asking whether he/she wants to overwrite the file with one restored from the O...
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How To Clear Large Symantec Endpoint Logs
September 12th, 2013
Categories: Tips, Tricks and Tutorials
1) Stop the Symantec Endpoint Protection Manager and Symantec Embedded Database Service. 2) Rename / Delete the current log (usually in C:\Program Files\Symantec\Symantec Endpoint Protection Manager 3...
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How To Enable NAT Loopback on ZyXel P660R Router
August 23rd, 2013
Categories: Tech, Tips, Tricks and Tutorials
ZyXel P660R routers do not have a setting in the GUI which allows NAT Loopback. There is however a telnet command which will enable this. In order to enable NAT loopback on these devices you will nee...
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How To Troubleshoot A Weak Wireless Signal
June 7th, 2013
Categories: Tips, Tricks and Tutorials
There are many factors that could affect the quality of your wireless connection, primarily these are physical things such as the distance between your device and the access point or number of walls t...
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How To Troubleshoot A Laptop That Keeps Switching Off
June 7th, 2013
Categories: Tips, Tricks and Tutorials
Typically it goes as follows; you’re using your laptop and everything is fine for about 10 minutes when all of a sudden it switches off. No error message, no warning and no time to save your work. ...
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SwyxIT Click to Dial from Web-Based Applications
May 24th, 2013
Categories: Swyx Telephony, Tips, Tricks and Tutorials, VOIP
If you have a CRM or web based application you can implement SWYXIT  ‘Click to Dial’ This works in exactly the same way as the old
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How To Configure Call Forwarding With SwyxIt!
May 23rd, 2013
Categories: Swyx Telephony, Tips, Tricks and Tutorials
1. In the SwyxIt! client, click the Call Forwarding' button.
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How to Modify Windows 8 to Work More Like Windows 7 or XP
April 12th, 2013
Categories: Tech, Tips, Tricks and Tutorials
Modify Windows 8 to work more like Windows 7 or XP Microsoft’s Windows 8 changed several functions we have become used to and comfortable with. While the operating system works we...
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How To Access Applications On Your iPad Or Tablet Via RD Web
January 18th, 2013
Categories: Cloud, Tips, Tricks and Tutorials
This is a great app developed for both iOS and Andriod which gives you access to your applications via RD Web. You will first need to purchase the app from the app store, it's called iTap RDP. After...
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Share Your Calendar By Using Delegate Access
November 28th, 2011
Categories: IT Support, Tips, Tricks and Tutorials
Similar to having an assistant help you manage your incoming paper mail, you can use Microsoft Outlook to allow another person, known as a delegate, to receive and respond to meeting requests or respo...
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How To Share Your Calendar In Microsoft Outlook
November 23rd, 2011
Categories: IT Support, Tips, Tricks and Tutorials
The default Calendar folder in Outlook is created in each Outlook profile. This folder cannot be renamed or deleted. 1. In Calendar, in the Navigation Pane, click Share My Calendar. NOTE If you are ...
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How to get listed & rankings on Google Shopping results
July 4th, 2011
Categories: Tips, Tricks and Tutorials, Web Marketing
In order to get rankings on Google Shopping results you need to first get your products listed in “Google Base” (www.google.com/base). [caption i...
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How to remove file association in windows 2007
March 31st, 2011
Categories: Thought of the day, Tips, Tricks and Tutorials
We had an issue over the last view days in which a few selected files where taking a long time to open and often crashing in office 2007. The issue that was occuring was that the document was looking...
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Adding a Windows 2008 SBS server to a 2003 AD network as a HyperV virtual machine
February 8th, 2011
Categories: Tips, Tricks and Tutorials
Our client who already runs a Windows 2003 Standard Domain Controller plus backup servers and Exchange 2003 wanted to add a new Windows 2008 Small Business Server to their network. A 2008 SBS server i...
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Windows 2008 network discover cannot share files or see other servers
January 31st, 2011
Categories: Tips, Tricks and Tutorials
Usual course is to enable network discovery, in networking. In some instances you may enable network discovery and the change do not hold. Ensure the following services are automatic and started - ...
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Loss of networking Microsoft 2003 server
January 31st, 2011
Categories: Tips, Tricks and Tutorials
Complete loss of networking in and out, trying administrative tools>services>IPsec services - did the service fail to start. Disable the service. Reboot the server, re-enable & start IPsec S...
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Exchange Mailbox Store Fails to Mount – use eseutil & ISINTEG
January 29th, 2011
Categories: Tips, Tricks and Tutorials
If your Exchange information store fails to mount due to corrupt or other errors, use the inbuilt eseutil and Isinteg tools, found in c:\program files\exchsrvr\bin\. Prior to running the eseutil, ensu...
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Simple Steps To Promoting Your Facebook Fan Page
January 18th, 2011
Categories: Tips, Tricks and Tutorials, Web Marketing
11 Simple to steps to promoting your Facebook fan page. For more information on how social media can benefit your business please take a look at
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Checking Mailbox and Deleted Items sizes in Exchange 2007 and 2010
January 7th, 2011
Categories: Tips, Tricks and Tutorials
So another useful tip using the exchange management shell is using the following cmdlts to easily view your large mailboxes and specifically mailbox deleted items In ems the following will list in si...
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Iphone integration with Swyx
December 17th, 2010
Categories: Swyx Telephony, Tips, Tricks and Tutorials
Your Iphone can be used as a contact centre, and allow you to get all of your contacts that are in the global address book in the office, while you are on the road. This runs through safari on the Iph...
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Microsoft Volume Shadow Copies to protect data from deletion
December 17th, 2010
Categories: Data Backups, Tips, Tricks and Tutorials
Microsoft Volume Shadow Copies protect against accidential deletion of files Microsoft Shadow Copies is a function on Windows 2003 & 2008 Servers, which gives users quick access to delete...
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Robocopy for data moves and backups
December 16th, 2010
Categories: Data Backups, Tips, Tricks and Tutorials
Robocopy example scripts and batch files Using Robocopy for Moving Data and Creating Data Backups. Robocopy stands for Robust Copy and this it what it is. It is very useful in scheduling th...
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Connect Outlook to Exchange
November 26th, 2010
Categories: Tips, Tricks and Tutorials
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Smart phones not secure as you think
November 24th, 2010
Categories: Tips, Tricks and Tutorials
If you think that your Iphone 4, or your blackberry or any smart phone that is able to connect to wi-fi is safe please watch the video in the link.
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Excel Tip
November 23rd, 2010
Categories: Tips, Tricks and Tutorials
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Office 07 not working??
November 23rd, 2010
Categories: Tips, Tricks and Tutorials
There are numerous useful features of Word 2007 that help us create and edit our documents with ease. We can also connect to the internet and download template documents, clip art etc as well as use o...
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How To Create a Windows VPN
November 17th, 2010
Categories: Tips, Tricks and Tutorials
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