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Important: Connectivity Issues Affecting a Subset of Clients
October 3rd, 2024
Resolved
We are receiving multiple reports of connectivity issues, across a subset of our clients. Our dia...
Networking connectivity issues
February 12th, 2024
Resolved
Dear Customer, We're reaching out to inform you about ongoing networking connectivity issues affe...
Microsoft 365 bounce back issue
July 18th, 2023
Resolved
RESOLVED M365 has resolved the issue and notified the small set of users that were affected. U...
Intermittent connectivity
May 16th, 2023
Resolved
We have identified the root cause of the issue, there were some low level Denial of Service attacks ...
Microsoft 365 Tenants, sending mails
March 1st, 2023
Resolved
UPDATE - 2nd March 7:29am Emails bouncing to Microsoft 365 recipients [Resolved] Microsoft have ...
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Blog

Latest Post - What is PCI DSS 4.0 Compliance, and Why Does It Matter for Phone Payments?

As the payment landscape evolves, so do the requirements to protect sensitive cardholder data. The Payment Card Industry Data Security Standard (PCI DSS) Version 4.0 introduces critical updates that businesses must implement by March 31, 2025, when all future-dated requirements become mandatory. At Knowall IT, we’ve partnered with PayGuard to deliver seamless PCI DSS 4.0 compliance for phone payments, ensuring your organisation meets the new standards before the deadline. What Is PCI DSS 4.0? PCI DSS 4.0 is the most significant update to the standard since its creation. Its goal is to: Enhance security: Strengthen controls, authe...
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Free download – Decoding modern day phishing attacks
November 15th, 2021
Categories: IT Support, Security, Tech
Since many companies have made the shift too remote working this has further increased the possibility of Phishing Attacks on company infrastructure. Many companies have had to quickly adapt t...
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What is a Mesh WiFi? And do I need it?
October 12th, 2021
Categories: Broadband, IT knowledge base, Tech, Tips, Tricks and Tutorials, WiFi
What is a Mesh WiFi system? Mesh WiFi systems are made up of a group of wireless devices that work together to spread your WiFi network across your office or home reducing any dead zones/spots...
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WiFi 6 – What is it? And is it much faster than they say it is?
September 30th, 2021
Categories: IT knowledge base, Tech, WiFi
If your home or office uses a WiFi network, you might be accustom to the odd drop in connect and speeds. It might be worth upgrading to WiFi 6. What is WiFi 6? First of all, you...
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Windows 11 release date and what to expect
September 24th, 2021
Categories: IT Support, Tech, Tips, Tricks and Tutorials, Uncategorized, Windows
Windows 11 will start to roll out to eligible users from the 5th of October - All users that are using windows 10 currently will have the option to upgrade for free and all new PC's w...
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Top reasons SharePoint intranet portal will benefit your business
September 16th, 2021
Categories: Cloud, Microsoft 365, Tech
Companies often ask us which intranet solutions we suggest? Without a doubt the first option we highly recommend is Microsoft's SharePoint intranet portal. With its flexibility and 36...
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Why training staff on cyber security is important to your business
August 10th, 2021
Categories: Security, Tech, Tips, Tricks and Tutorials
Staff are often the cause of security issues, including costly data breaches. Ensuring employees have been trained to understand and identify security standards, best practices and regulations can be ...
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Featured Knowall Microsoft 365 services
April 8th, 2021
Categories: IT Support, Microsoft 365, Tech
At Knowall we take the complexity out of deploying Microsoft 365. Helping you harness the full power of Microsoft 365 without the headache of managing it. Featured Knowall Microsoft 365 ser...
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What does the FCA consider to be “effective cyber security practice?”
January 29th, 2021
Categories: Data Backups, IT knowledge base, IT Support, Security, Tech
Whats effective cyber security practice? Risk management You need to know what info you hold and why you ...
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Secure the Home Office
September 25th, 2020
Categories: Cloud, Data Backups, IT knowledge base, IT Support, Remote Desktop, Tech, Tips, Tricks and Tutorials
Keep your devices up to date Updating and installing the latest patches remains the most important thing you can do to protect a device, whether it is your organisations or your ow...
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Convert your Existing Software and Applications to the Cloud
May 5th, 2020
Categories: Cloud, IT Support, Sage, Tech
Do you have a critical line of business application that you are still running on your local server or installed on your local PCs? Are you looking for a way to migrate this to the cl...
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Getting through the COVID-19 lockdown and beyond
April 2nd, 2020
Categories: Cloud, IT Support, Remote Apps, Remote Desktop, Tech, Tips, Tricks and Tutorials, VOIP
We’re in this together! So, your mind is spinning with how quick things are changing at the moment - we understand, we’re in this together. Here’s the good news. At Knowall I...
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Benefits of allowing employees to work remotely
March 10th, 2020
Categories: Cloud, IT knowledge base, Remote Apps, Remote Desktop, Swyx Telephony, Tech
Remote working is a trend that is not slowing down anytime soon. Its predicted that 38% of the populations full-time employees will be doing their work remotely within the next decad...
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Tips for protecting your business against phishing scams – PART 3
January 2nd, 2020
Categories: IT knowledge base, Tech, Tips, Tricks and Tutorials
This weeks post is a continuation of previous weeks Phishing tips and tricks. See last weeks p...
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With the death of RemoteApps through Azure Knowall offers alternatives
July 4th, 2018
Categories: Azure, Cloud, IT Support, Remote Apps, Remote Desktop, Tech
Azure RemoteApp was a feature of Azure and was available only via Azure Service Management (ASM) and not in Azure Remote Management (ARM/CSP). It provided a very easy way to deliver R...
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iPhone Calenders not synchronising Exchange / Office 365 – due to multiple calenders
February 15th, 2018
Categories: Exchange, Iphone, IT Support, Tech, Tips, Tricks and Tutorials
If iPhone calendars aren’t syncing from the iPhone to Outlook, but they are syncing from Outlook to the iPhone, then the user is not selecting the right calendar when adding an entry. The simplest f...
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Known bug with windows 10 and Remote Desktop (RDS) – Remote Apps – Selected Windows do not respond [FIX]
February 12th, 2018
Categories: Cloud, Remote Desktop, Tech, Tips, Tricks and Tutorials, Windows
[Update 2018/08/30] This has now been resolve, please ensure all windows updates are applied. [UPDATE 2018/07/02] Download the EXE fix ...
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Database Development
August 26th, 2016
Categories: Data Backups, IT Support, Tech
For clients wishing to develop a new database for the business or re-develop an existing one , Knowall IT works with leading database developer Inventica. Inventica are specialists in bespoke Access ...
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What is a Private Cloud?
August 26th, 2016
Categories: Cloud, IT Support, Tech, Tips, Tricks and Tutorials
Private cloud is a type of cloud computing that delivers similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture. Unlike public clouds, which...
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konftel 300wx DECT Conference Phone Keeps Coming Up With Line In Use
July 7th, 2015
Categories: IT knowledge base, Swyx Telephony, Tech, Tips, Tricks and Tutorials, VOIP
If you're pairing your konftel 300wx DECT conference phone with a Gigaset N300 IP DECT base station in order to make the conference phone connect to a VoIP phone system such as the
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How To Increase DTMF Signal Strength In Swyx 2015
July 2nd, 2015
Categories: Swyx Telephony, Tech
1. Use Regedit to edit the Windows registry on the Swyx Server 2. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Swyx > LinkMgr > CurrentVersion > Options 3. Right-Click a...
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Will An Ahsay Restore Overwrite Files
September 24th, 2013
Categories: Tech, Tips, Tricks and Tutorials
When Ashay OBM detects that there is a file with the same name as the restore file, it will automatically prompt the user asking whether he/she wants to overwrite the file with one restored from the O...
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How To Enable NAT Loopback on ZyXel P660R Router
August 23rd, 2013
Categories: Tech, Tips, Tricks and Tutorials
ZyXel P660R routers do not have a setting in the GUI which allows NAT Loopback. There is however a telnet command which will enable this. In order to enable NAT loopback on these devices you will nee...
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Black Screen When Attempting To Log Onto A Windows 2003 Server
May 23rd, 2013
Categories: Tech
Ever had a black screen when you attempt to log onto to a windows 2003 server? This can be caused by the server running out of disk space and helpfully removing the colour scheme from the registry F...
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How to Modify Windows 8 to Work More Like Windows 7 or XP
April 12th, 2013
Categories: Tech, Tips, Tricks and Tutorials
Modify Windows 8 to work more like Windows 7 or XP Microsoft’s Windows 8 changed several functions we have become used to and comfortable with. While the operating system works we...
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Knowall IT is a ZyXEL Solution Partner for 2013
February 7th, 2013
Categories: Tech
Knowall IT is a ZyXEL Solution Partner for 2013
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