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Important: Connectivity Issues Affecting a Subset of Clients
October 3rd, 2024
Resolved
We are receiving multiple reports of connectivity issues, across a subset of our clients. Our dia...
Networking connectivity issues
February 12th, 2024
Resolved
Dear Customer, We're reaching out to inform you about ongoing networking connectivity issues affe...
Microsoft 365 bounce back issue
July 18th, 2023
Resolved
RESOLVED M365 has resolved the issue and notified the small set of users that were affected. U...
Intermittent connectivity
May 16th, 2023
Resolved
We have identified the root cause of the issue, there were some low level Denial of Service attacks ...
Microsoft 365 Tenants, sending mails
March 1st, 2023
Resolved
UPDATE - 2nd March 7:29am Emails bouncing to Microsoft 365 recipients [Resolved] Microsoft have ...
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Blog

Latest Post - UK-Based Remote Desktop for Teams Abroad: Secure and Controlled Access

Managing an overseas team, whether it’s a call centre or a specialised remote workforce, doesn’t have to mean losing control of your data or IT systems. With Knowall’s Hosted Virtual Desktop, you can keep your data securely in the UK while enabling your team abroad to access only what they need—nothing more. This approach ensures your operations remain efficient, your data stays safe, and your business thrives. Empower Your Overseas Team with Controlled Access Your overseas staff can access business applications and data with precision—just the tools they need to do their jobs effectively. Whether managing customer s...
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Host Your Fundamental Business Software on the Cloud for Anytime Access on Any Machine (Including Mac’s)
May 2nd, 2023
Categories: Cloud
Do you have fundamental business software that is only accessible on Windows, but you also need to use it on Macs? Are you tired of constantly switching between machines or being limited in wh...
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Cloud computing for SMEs: How to maximise productivity and minimise costs
January 26th, 2023
Categories: Cloud
Cloud computing has become a game-changer for small and medium-sized enterprises (SMEs) looking to improve their productivity and reduce costs. With the ability to access data and applications...
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Benefits of cloud computing
December 12th, 2022
Categories: Cloud
Cloud computing is a revolutionary technology that has drastically changed how business is conducted. It offers businesses a wide range of benefits, from cost savings to increased agility and scalabil...
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Within the next three years 70% of tech infrastructure will be cloud-based
November 3rd, 2022
Categories: Cloud
The cloud is fast becoming the business norm, with companies using it to achieve dramatic improvements beyond cost and scalability, including greater innovation, faster time-to-market and insi...
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Still using Windows Server & SQL Server? Beware of their end-of-life dates. Time to move to the cloud
September 27th, 2022
Categories: Cloud
Windows Server & SQL server already have some lapsed end of life dates - End of support means the end of security updates, which may leave your business exposed to security risks and compliance co...
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Wish your legacy software was on the cloud?
July 28th, 2022
Categories: Cloud
Is your business reliant on some old software that's not currently cloud based? But you wished it was? We can help you convert it to the cloud. Knowall's hosting gives you the stability of th...
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Why Azure (remote cloud apps) is more secure than Microsoft 365 in the work place
November 4th, 2021
Categories: Azure, Cloud, Data Backups, Microsoft 365, Remote Desktop
As more companies migrate to cloud based solutions. It's very easy to assume that using Microsoft 365 is the gold standard and the most secure option. That's not necessarily the case, let's explain wi...
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Top reasons SharePoint intranet portal will benefit your business
September 16th, 2021
Categories: Cloud, Microsoft 365, Tech
Companies often ask us which intranet solutions we suggest? Without a doubt the first option we highly recommend is Microsoft's SharePoint intranet portal. With its flexibility and 36...
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What is a remote desktop? And how can it benefit your business?
August 24th, 2021
Categories: Cloud, IT knowledge base, Remote Desktop, Tips, Tricks and Tutorials
Our world is ever changing, and in the past couple years many companies have been forced to move their businesses onto the cloud and allow staff to connect remotely. Today we going to explain (In l...
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Think your data is safe in Microsoft’s Office 365 cloud? Think again
March 5th, 2021
Categories: Cloud, Microsoft 365, Security
So your whole company uses Microsoft 365 – All your data is stored in the cloud, so it must mean its safe and secure right? After all it is Microsoft we talking about. Think again!
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Secure the Home Office
September 25th, 2020
Categories: Cloud, Data Backups, IT knowledge base, IT Support, Remote Desktop, Tech, Tips, Tricks and Tutorials
Keep your devices up to date Updating and installing the latest patches remains the most important thing you can do to protect a device, whether it is your organisations or your ow...
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Microsoft Teams Direct Routing – Give Teams a Voice
July 6th, 2020
Categories: Cloud, IT knowledge base, Swyx Telephony, VOIP
Microsoft Teams is the fastest growing application in the history of Microsoft. Teams is included in all Microsoft 365 Enterprise plans and most Business plans. You may already use it for your in-hous...
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Office 365 is now Microsoft 365
May 26th, 2020
Categories: Cloud, Exchange, IT knowledge base
As of April 21 2020, Office 365 has officially become Microsoft 365. To start with, you may be wondering if there are any changes to your current subscriptions and costs. The good ne...
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Convert your Existing Software and Applications to the Cloud
May 5th, 2020
Categories: Cloud, IT Support, Sage, Tech
Do you have a critical line of business application that you are still running on your local server or installed on your local PCs? Are you looking for a way to migrate this to the cl...
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Getting through the COVID-19 lockdown and beyond
April 2nd, 2020
Categories: Cloud, IT Support, Remote Apps, Remote Desktop, Tech, Tips, Tricks and Tutorials, VOIP
We’re in this together! So, your mind is spinning with how quick things are changing at the moment - we understand, we’re in this together. Here’s the good news. At Knowall I...
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Concerned about the Coronavirus and business continuity?
March 30th, 2020
Categories: Cloud, IT knowledge base, Remote Apps, Remote Desktop
#30th March - UPDATE ALL Knowall IT Support Staff are now servicing you from home, we remain @ 100% staffing capacity, to ensure we continue to offer excellent levels of supp...
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Benefits of allowing employees to work remotely
March 10th, 2020
Categories: Cloud, IT knowledge base, Remote Apps, Remote Desktop, Swyx Telephony, Tech
Remote working is a trend that is not slowing down anytime soon. Its predicted that 38% of the populations full-time employees will be doing their work remotely within the next decad...
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Office 365 Multi-Factor Authentication (MFA)
February 20th, 2020
Categories: Cloud, IT knowledge base, IT Support
MFA is a security tool that verifies a users identity by requiring 2 or more layers of authentication before granting the user access. MFA is an effective way to provide enhanced security in a worl...
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Do you consider backups unnecessary in Office 365?
February 3rd, 2020
Categories: Cloud, Data Backups
Do you consider backups unnecessary in Office 365? The misconception that cloud environments are indestructible and immune to data loss has long been a myth. The resilience of the...
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With the death of RemoteApps through Azure Knowall offers alternatives
July 4th, 2018
Categories: Azure, Cloud, IT Support, Remote Apps, Remote Desktop, Tech
Azure RemoteApp was a feature of Azure and was available only via Azure Service Management (ASM) and not in Azure Remote Management (ARM/CSP). It provided a very easy way to deliver R...
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Known bug with windows 10 and Remote Desktop (RDS) – Remote Apps – Selected Windows do not respond [FIX]
February 12th, 2018
Categories: Cloud, Remote Desktop, Tech, Tips, Tricks and Tutorials, Windows
[Update 2018/08/30] This has now been resolve, please ensure all windows updates are applied. [UPDATE 2018/07/02] Download the EXE fix ...
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What is a Private Cloud?
August 26th, 2016
Categories: Cloud, IT Support, Tech, Tips, Tricks and Tutorials
Private cloud is a type of cloud computing that delivers similar advantages to public cloud, including scalability and self-service, but through a proprietary architecture. Unlike public clouds, which...
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KNOWALL HOSTED CLOUD – Win7 SP1 RD Client Fixes
August 23rd, 2016
Categories: Cloud
RDC Issues for Windows 7 Please ensure Win7 SP1 is installed and fully updated. Using an Administrator account please follow the below steps. 1. Installing RDC 8.1: ...
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Sound Issues when Running Swyx and Skype for Business
April 25th, 2016
Categories: Cloud, IT Support, Swyx Telephony, Tips, Tricks and Tutorials, VOIP
Have you experienced sounds issues when running Swyx and Skype for Business side by side? Are you hearing multiple dial tones when answering a call?     Our advice is to:...
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Knowall IT – West London Business Award Winners
November 27th, 2015
Categories: Cloud, IT Support
Congratulations to everyone at Knowall IT for winning the Innovation in Business award at the West London Business Awards Dinner last night.
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There are many benefits to enabling flexible home working
July 14th, 2015
Categories: Cloud, Swyx Telephony, VOIP
There are many benefits to enabling flexible home working, but one of the biggest challenges in doing so is getting the user connected to the phone system and ensuring staff stay connected with each o...
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Summary of memorable things you can do when Technology works
February 5th, 2015
Categories: Cloud, IT Support, Swyx Telephony, Thought of the day
So gents… I am on a high-speed train from Leipzig to Frankfurt, sitting at the restaurant (Italians travel with style).  I am connected to the German telecom hotspot and I have VPNed in. Claudio ...
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Top 10 Benefits of Flexible / Home Working for Employers
July 22nd, 2014
Categories: Cloud, Swyx Telephony, VOIP
Top 10 Benefits of Flexible / Home Working for Employers? As an employee there are many benefits to working from home such as more time with the family, reduction in stress and less ...
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SwxyIt on a MAC
March 21st, 2014
Categories: Cloud, Swyx Telephony, VOIP
If you would like SwyxIt on your MAC this can be achieved, we have clients running this. You will need to: 1. Configure your 2008 or 2012 server to deliver SwyxIt through Remote App...
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Error when connecting to Windows Server 2012 from a Windows XP Machine
January 24th, 2014
Categories: Cloud, IT Support
"The remote computer requires Network level authentication which your computer does not support." This error may occour when connecting to a Windows Server 2012 environment from a Windows XP machine ...
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Remote Desktop apps on your Mac, Iphone, iPad
January 10th, 2014
Categories: Cloud
Microsoft purchased the iTap technology. You can now receive published apps through RDS gateway on your Mac, iPad, iPhone. Mac: From menu bar add Remote Resources, enter the full https://[apps.yourdo...
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Cloud Antivirus Management – Benefits and Comparison
August 23rd, 2013
Categories: Cloud, IT Support
The ever-increasing availability of faster, wireless network access, wirelessly enabled laptops and other devices are turning the traditional office into an un-tethered workspace that can happen just ...
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Knowall Cloud Archiver – No More PSTs
June 14th, 2013
Categories: Cloud
Welcome to the new Knowall Cloud Archiving solution – now with the ability to access your archived email on any device from around the world, right from outlook or your web browser....
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Symantec firewall filtering traffic on a Hyper-V virtual network adapter
May 9th, 2013
Categories: Cloud, IT Support
We have found that implementing Symantec end point on host HyperV machines can effect the ability of VMs to receive traffic, i.e. the host machines AV is filtering traffic on the virtual machines netw...
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How To Access Applications On Your iPad Or Tablet Via RD Web
January 18th, 2013
Categories: Cloud, Tips, Tricks and Tutorials
This is a great app developed for both iOS and Andriod which gives you access to your applications via RD Web. You will first need to purchase the app from the app store, it's called iTap RDP. After...
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Hybrid Cloud Computing
November 1st, 2012
Categories: Cloud, IT Support
Our Hybrid Cloud solution provides a redundant and reliable platform to gain quick access to data and applications whether onsite at the office or working from a remote location. This is achieved by h...
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Migrate To Hosted Exchange 2010 To Cut Costs
March 19th, 2012
Categories: Cloud
Are you thinking about getting rid of your onsite exchange server and moving to Hosted Exchange? Knowall Hosted Exchange delivers Microsoft Exchange email in the cloud, enabling business users to acc...
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Can Cloud Computing Really Save Your Business Money?
September 26th, 2011
Categories: Cloud
Yes, cloud computing really can enable your business to save money on IT. Cloud computing enables cost savings because it is a service, a service your business can use to run the entirety if its IT, a...
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